Shipping Policy
At IVORREI, customer satisfaction is of paramount importance. Our shipping policy is designed to offer convenient and reliable services to ensure that you receive your treasures as quickly as possible.
Prohibited Countries & Regions
We are currently unable to ship to the following locations:
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea, and India.
For USA customers: Please be aware that our products are currently unavailable for delivery to Alaska, Hawaii, Guam, Puerto Rico, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands.
Free Shipping
IVORREI is based in Hubei, China, and all orders are shipped from this location. We offer international shipping to most regions worldwide.
International Shipping Estimates
We strive to deliver your order as fast as possible, regardless of your location. We partner with trusted logistics providers to ensure timely delivery.
Region | Shipping Companies | Shipping Time |
North America | USPS/UPS/FedEx/DHL/Uniuni/SF Express/Cainiao Express/YT Express | 7-10 Business Days |
Europe | USPS/UPS/FedEx/DHL/SF Express/Cainiao Express/YT Express | 7-10 Business Days |
Middle East (Saudi Arabia, Qatar, UAE, Oman) | Vnlin | 12-15 Business Days |
East Asia (Excluding China) | FedEx/DHL/UPS/SF Express/YT Express | 3-5 Business Days |
South America | USPS/UPS/FedEx/DHL/SF Express/Cainiao Express/YT Express | 10-20 Business Days |
Africa | FedEx/DHL/UPS | 7-10 Business Days |
*Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
We understand your excitement to receive your order. Typically, orders are processed within 1-3 business days after payment verification. During this stage, we meticulously inspect your products to ensure they meet our high-quality standards before packing.
Made-to-Order / Personalized Items:
Since these items are crafted specifically for you, please allow an additional [5-7] business days for production before shipping. We take great care to ensure every detail is perfect.
Pre-order / Out-of-stock Items:
For items listed as pre-order or currently out of stock, the estimated processing time is [15-25] business days (or refer to the date on the product page). We will ship your order as soon as stock becomes available.
Shipping Time
For in-stock items, you can generally expect to receive your order within 3-10 business days after shipment, depending on your specific location and customs clearance speed.
Tracking Your Order
To keep you informed, we provide order tracking for all shipments. Once your order is dispatched, you will receive an email with a tracking number that allows you to monitor the real-time location of your package.
We are not responsible for delays caused by adverse weather conditions, holidays, natural disasters, or carrier operational delays. Please note that holidays and weekends are not counted as business days.
Taxes and Duties
Tax-Free Regions: For customers in South Africa, Qatar, Saudi Arabia, and the UAE, there are generally no import fees, duties, or VAT to be paid upon delivery (DDP).
Other Regions: For countries outside the aforementioned regions, customs duties and taxes are the responsibility of the recipient. These fees vary by country and are based on the order value and local regulations.
Customer Satisfaction First
We are dedicated to meeting your needs. If you have any concerns regarding your order, please contact our customer support team. We will go the extra mile to ensure your satisfaction.
Please note that shipping policy details may vary depending on the product type and specific circumstances. You will receive the most accurate shipping information at checkout.
If you have any inquiries, please email the IVORREI customer team at: service@ivorrei.com